What is the difference between a Lead Crystal and an Optic Crystal?
Lead Crystal historically also known as flint glass due to the original silica source, contains a minimum of 24% lead oxide for color, clarity, sparkle and brilliance. Crystal can consist of up to 35% lead, at which point it has the most sparkle. The higher lead content also makes it much more difficult to form crystal during manufacturing. More lead content, the heavier the piece. The lead also make the crystal softer and more conducive to cutting. Swarovski crystal contains approximately 32% lead to maximize refraction.
Optic Crystal is 100% Lead Free and extremely hard. Barium oxide is used principally in optical and crystal glass instead of lime or red lead. Glass, which contains barium, is lighter than lead crystal but gives comparable brilliance due to its high refractive index. Optical Crystal subjected to tremendous pressure to ensure no bubbles, flow lines or other distortions.
Crystal without lead is not any less valuable than full lead crystal particularly when it is thick and heavy and finely designed. In fact, clear uncut crystal has to be particularly fine quality because the flaws can not be hidden by the cuts.

What kind of photo can I use to create the crystal?
Click Here for Photo Requirements. The quality of your engraved crystal is completely dependant on the quality of your photo. Therefore we strongly recommend that you take a few minutes to review the photo selection requirements to ensure that the photo you sent to us is of the highest quality and in the proper format.

How to Display the Crystal
The best way to display your treasure is to place it over a bright light against a dark-colored background, for the following reasons. An image is formed from an engraved image in a crystal when light rays are reflected by the engraved points, which by striking our eyes make the regions with many engraved points appear white, while the regions with few points would let the light rays pass through and thus appear dark. If a light-colored background is placed behind an engraved image, those light rays that passed through the crystal body would be reflected by the background and strike our eyes; we in fact see the light-colored background through the crystal regions where there are few engrave points. Obviously the contrast of the image would be reduced under the circumstance. By the same token, use of a relatively bright light increases the contrast by making the highly etched regions appear whiter.

Crystal care
Care for your crystal is simple. When there is dust or finger prints on it, just wipe it using a soft cloth with some warm water or a common detergent such as a window cleaner.

Credit card
We do not store your credit card number unless you request us to keep it on file for future use. Your credit card number is only captured during the check out while our system talks to our payment processing gateway. It is not stored in our system.

Site security
The transfer of sensitive information is always protected against theft or misuse. When purchasing online, a solid key with a locked padlock icon will appear in the lower left of your browser window, indicating that your transaction session is secured through Secure Socket Layer (SSL). SSL is a widely used measure of security on the Internet.

How does the 3d Laser Engraving work?
The 3D laser engraving process uses a computer guided laser to precisely engrave 3D images within optically perfect laser crystal. Initial efforts produced 3D images engraved inside a solid piece of optically perfect laser crystal without damaging the crystal block surface. Refinements have added 2D images (pictures of people or things), text, 3D heads and other 3D objects. Additional advancements created our latest offerings, 2D sub-surface laser engraving is a unique merger of 3D and 2D laser engraving which produces the highest quality laser engraved image with unmatched quality and clarity.

Can I cancel an order?
Orders can only be cancelled before they are processed.

How do I order online?
Simply click the Customize button.
Step 1. Choose your crystal shape.
Step 2. Upload the picture that you would like to be engraved into the crystal. You also have the option to add 25 characters of text, for example, "Carla and me", then choose a font style. You will next decide on an engraving style of 2D or 3D. Normally the 2D engraving style is for the Flat crystal (paperweight) and the 3D is for the Diamond, Trophy, Sphere, Tower, or Cube.
Step 3. Put in the quantity you would like to order and choose a light base if needed. Go to the Check Out page to complete your order.